Help

How can we help you today?

Welcome to our Customer Support page. We want to ensure you have the best experience shopping for your favorite fragrances. Below you will find answers to frequently asked questions.

📬 Contact Us

Have a question about an order, a specific fragrance, or tracking?

• Email: shopscentcartel@gmail.com

• Hours: Monday to Friday, 9:00 AM - 5:00 PM (CST)

🚚 Shipping & Delivery

• Do you offer free shipping? Yes! We offer Free Shipping on all perfume orders.

• When will my order ship? Orders are typically processed and shipped within 1–2 business days. Once shipped, you will receive a tracking number via email.

🔒 Secure Shopping & Returns

• Are your perfumes authentic? Absolutely. We only sell 100% authentic designer and premium fragrances.

• What is your return policy? Due to the nature of our products, we accept returns on unopened and unused items in their original packaging within 14 days of delivery.